Q: Why $55/mo? Are there other tiers? Is this tax deductible?
A: Your fee-for-service payments help to support our mission to build and maintain a hurricane-hardened network, but for tax purposes you will not be able to write this service off as a donation. We have positioned the pricing at a competitive level that will allow us to provide service and maintain the network, as we have been, while remaining a good option for the majority of our current users. The internet service we offer is part of our effort to build an emergency network to serve the whole of St. John and may not meet every individuals’ needs for an ISP.
Any additional contributions, and past gifts not provided for goods or services, are greatly appreciated. These gifts will go directly toward tax-deductible program work to further our mission including research, development and implementation of disaster-ready communications technology and network upgrades above industry standards to support resiliency and mitigate communications challenges in future storms.
Q: 10Mbps is slower than I’ve been getting. Will my internet slow down?
A: Speeds on our network have basically been a free-for-all with folks getting wildly differing speeds based on traffic and other technical factors. We have seen connection speeds suffer due to ‘bandwidth hogs’. To preserve the integrity of the network, we may limit speeds to 10Mbps. This speed will support Netflix HD streaming on 2 devices simultaneously. There are options available from other ISPs that can offer more speed, and we will never limit speeds in any geographic area where commercial services are not yet available.
Q: Is there a contract? What are the terms?
A: Billing will be month-to-month with no contract. Client information will be retained for those who wish to suspend service for any reason and service can be resumed at any time. Service will be provided free on calendar month of installation/activation. No statement credits will be given for unused service. In the event of emergency, service fees will be waived. LCCN reserves the right to change terms at any time.
Q: Can I keep my LCCN service as a back-up?
A: This is a great idea! If you are receiving internet from another ISP you can receive a significant discount for continued LCCN service. LCCN service will be active in the event that your primary ISP becomes unavailable. We’re working on several configuration options that will allow you to seamlessly use our service and a primary service provider at the same time.
Q: I’m getting reconnected to Viya or another ISP and I don’t want to keep LCCN service. What should I do with my Nanobeam?
A: Hold on to it! If you decide to uninstall please take a picture of your installation or take note of which way the Nanobeam is pointing. This network is intended to function when others cannot, so keep your Nanobeam safe and secure so that you can get online in an emergency.